Chamber Member Luncheon - 2021 Spring - Conflict De-Escalation
DO YOU KNOW YOUR ACE FOR CONFLICT DE-ESCALATION?
Let's talk body language: Your facial expression, your body posture, and if you are not careful you can escalate a situation without saying a word because of the frown or smirk on your face.
A large number of people who deal with the public in their everyday lives and jobs have limited to no training at all with dealing with difficult people. John was a police officer for 20 years in Grand Rapids, MI, most all of it on the night shift, and conflict de-escalation is what he did just about every night.
John created a training program that is much more than just another lecture, it is specifically designed to help a person develop stress inoculation, muscle memory, self-confidence, and confidence in colleagues.
John and his team help businesses, corporations, nonprofits, state agencies, and others develop the knowledge, skills, and confidence to prevent a volatile situation from becoming a critical violent incident.