Chamber Member Luncheon - 2021 Spring - Conflict De-Escalation
DO YOU KNOW YOUR ACE FOR CONFLICT DE-ESCALATION?
Let's talk body language: Your facial expression, your body posture, and if you are not careful you can escalate a situation without saying a word because of the frown or smirk on your face.
A large number of people who deal with the public in their everyday lives and jobs have limited to no training at all with dealing with difficult people. John was a police officer for 20 years in Grand Rapids, MI, most all of it on the night shift, and conflict de-escalation is what he did just about every night.
John created a training program that is much more than just another lecture, it is specifically designed to help a person develop stress inoculation, muscle memory, self-confidence, and confidence in colleagues.
John and his team help businesses, corporations, nonprofits, state agencies, and others develop the knowledge, skills, and confidence to prevent a volatile situation from becoming a critical violent incident.
A gentle response defuses anger... Prov 15:1 MSG
Join us on March 25th to learn more!
Date and Time
Thursday Mar 25, 2021 11:30 AM - 1:00 PM EDT
Thursday, March 25, 2021
11:30am to 1:00pm
Trail Point Brewing Company
6035 Lake Michigan Drive
Allendale, MI 49401